Faults (within 30 days of delivery)

In the event that product(s) are found to be defective at any time within the first 30 days from delivery then please contact us immediately that you become aware of the defect at Contact Us, ensuring that you provide us with the model and serial number(s). Different manufacturers have differing policies for dealing with products that are found to be faulty either on delivery or very shortly afterwards. We will therefore be advising you of the relevant manufacturer’s returns policy. In the event that a manufacturer’s returns policy applies we will not charge you for the collection of the defective products. It is your responsibility to package and secure the products prior to collection to prevent damage during their return to us or the manufacturer.

Warranty (after 30 days from delivery)

If the product(s) we’ve supplied become faulty more than 30 days after delivery, then you are advised to contact the manufacturer directly and use their warranty procedure. All products carry a manufacturer’s warranty unless otherwise stated in the manufacturer’s documentation.